The original There.com service was shut down early in 2010. At that time, all the old avatar information was tucked away in a legacy database. Before you can log in to "New There" you will need to create a new avatar. This could be a completely new avatar name, or you can claim your old avatar name.

Starting at www.there.com, press the MALE or FEMALE button to start making a new avatar, but when asked for the avatar's name, use your OLD avatar name and your OLD password. It will then know you are claiming an old avatar and will automatically make the new one look just like the old one.

No, but you must use a WORKING email address (we will need to verify it before you can log in to the 3D world). Also, email addresses must be UNIQUE (no two avatars can share the same email address).

Yes, you do. We know this comes as a disappointment to our younger friends.

Yes, 'new' There requires a $10/month fee for each avatar. 'Old' There did not, but 'old' There went out of business. We're please to now announce we have a 'Trial' program. Not free, but extremely low cost.

The almost-free Trial Program is offered to you when you first log in on your newly-created (or resurrected) avatar. It requires a ONE-TIME FEE of fifty cents (to prove your PayPal account is working). In return you get 50 cents worth of ThereBux and can log into There 3D for up to 3 days. After that you will need a monthly subscription to continue.

Trial accounts do not include Voice (but do get Music and the Explorer Pack features), and a trial member is limited in their economic activities with other members (for example, a Trial member cannot give TB or items to other players). Also, the PayPal account used for the trial is limited to being used only for a handful of trials. (An individual avatar can have only one Trial, but you might create several avatars using the same PayPal account). The 50 cent Trial fee is non-refundable.

Technically, yes. No avatar can log in without its own subscription (or Trial). However, if all you want is the STUFF an avatar possessed in old there, then you can create a single 'main' avatar (which will pay the monthly subscription), and can then use the 'claim possessions' tool to grab the STUFF from another old avatar, without actually recreating the other avatar itself.

Once an avatar has its possessions 'claimed,' it cannot thereafter be resurrected as an avatar in its own right.

This means there was some form of moderation pending on your old avatar on the day Old There shut down in 2010. Moderated avatars are not allowed to be recreated.

This means someone has already claimed that old avatar. Hopefully, it was you.

Assuming the service was running (we go down for maintenance around 3am California time), are you SURE you created your avatar? You can't log in until AFTER you have created your avatar on the new There.com

The "forgot name or password" feature on www.there.com is for use on 'new' avatars (which have already been created on the new There.com).

If you are trying to recreate your old avatar, but have forgotten your OLD password, you can use the Help me remember stuff tool to try to jog your memory, or reset the OLD password.

We will try to do what we can for you, but for obvious reasons, we must adequately identify you were the original owner of that avatar. You may ultimately be requested to provide additional paper documentation of your identity, age, etc. Send an email to feedback@thereinc.com to describe your predicament.

There is a link to download the 3D client from the bottom of the www.there.com page.

From time to time we limit the total number of people who can be logged in at the same time. This becomes less of an issue as we add more servers.

Occasionally the service is run in a 'test mode' (usually after some major software update) for a few hours. While in this mode, only our debug avatars are allowed to log in, while other avatars would see this message.

We now require that each avatar has a working email address before it can log in to the 3D world. If your email address has not yet been validated, you will be challenged when you try to login. Just click the link when asked and we will send you an email with an activation link in it. If that email has not arrived within 5 or 10 minutes, please check your Spam/Junk folders.

Assuming you spelled your name correctly, and that we're not down for maintenance, this means you have security software (on your PC or in your router/network) which is blocking the There client from contacting our webapps servers (http://webapps.prod.there.com). Sometimes this will start happening after receiving a client update, if your firewall feels the updated client doesn't deserve the permission you granted to the original client. If you can't figure out how to get your firewall (or other security software) to approve the client, you can generally resolve this by uninstalling the client and then re-installing it.

Assuming the servers are not down for maintenance, this generally means that security software (on your PC or in your router/network) is blocking or not forwarding some forms of internet data traffic. Some of our client/server interactions depend on "UDP" packets (both incoming and outgoing) in the port range 2300-2399. These need to be 'not blocked' by your firewall/router/NAT. And in some cases you might need to set up explicit "port forwarding" rules in your router so it knows which PC on your network should receive the packets.

Yes, in an effort to keep the service open this time around, we're charging a monthly subscription fee of $10 per avatar. You will be prompted to set up your subscription when you try to log in to the 3D world without one. These subscriptions are managed by PayPal and can be cancelled at any time.

Just try to login to There 3D. If your avatar needs a subscription, you will be unable to login and a link will be provided to help you set one up.

For this, you need to visit paypal.com directly and cancel it. It will appear as a "subscription/ recurring payment" with a name like: "Monthly subscription for There.com avatar AVATARNAME". After cancelling, you will continue to be able to log in until the end of your pre-paid period. There are no refunds for subscription payments.

What a generous question to ask! And yes, you can. Just log in as yourself, open your own Profile and select "Member Info." At the bottom of that page is a link to buy a gift subscription for some other avatar. (the avatar in question must have already been created in new There.com). This subscription will then appear on YOUR PayPal page, and only you will be able to cancel it.

We will migrate your old possessions, skills, favorite places (and anything else we can figure out) within a few days of your re-creating your avatar on new There.com These migrations can only be done on weekdays.

Our records show that a large number of possessions were moved around between avatars during the last few days of "Old There." Our experience shows that people often mis-remember which of their avatar's owned which items. And we have also noticed that sometimes people have forgotten how they came to possess an item. Possessions are only migrated to their registered OWNER, not just to whomever had them in their pocket. This also includes items which may have been left in your possessions after a TryIt timeout failed to re-collect them. Also, 'verbal agreements' between avatars are unknown to the inventory system. And, of course, a "lent" item also does not belong to you.

Assuming you are not just having problems finding it in Organizer, and that it isn't one of the possessions we know we are not migrating, then please send an email to feedback@thereinc.com with as complete a description as possible of the item in question (ideally you would know its ProductId, but even an accurate product name is better than nothing. But we can't really say anything definitive about "my stuff" or "my buggy" etc.) We can then run a special search to verify you owned the item in question and try to see what happened. So far, such identified items (with the exceptions below) have ALWAYS turned out to be mistaken-memories, or had been transferred to an alt.

We try as hard as possible to recover all your stuff, but we currently have the following limitations:

Some 'interactive' items are missing their special customization.
All 'custom vehicles' have reverted to their stock paintjobs/wheels/engines for their chassis.
'voozoos' are no longer supported
ThereDocs and QuestKits are migrated in their empty, un-configured, state.
Items which were originally obtained via Skill Rewards (Golden Tickets) are not migrated. Instead, the migration of your Skill points results in you getting new copies of the Golden Tickets.
The Coca Cola "Music Mixer" is no longer supported

If you have not already recreated your alt, you can claim its possessions for your main avatar by logging on as the main, opening the main's profile window, and selecting the "claim possessions" option. If you remember the un-claimed alt avatar's name and password correctly, we will mark its possessions as having been 'claimed' by your main. They will then be migrated to your main during the next data migration (within a few days).

At present, this will require that you sign up the alt with its own monthly subscription so that it can log into the 3D world and you can then manually move its items to your main. (after that you could cancel the subscription if you no longer needed to log that alt into the world). Claiming an alt's possessions only gives you the possessions, not the skills.

Yes and no. We are unable to automatically re-create clubs, since they are fundamentally collections of avatars, and the avatars in question may not yet have re-joined the service. However, we have 'reserved' the names of all the old Clubs so that they can only be re-created by their original leaders.

We maintained a Rental Reservation System for about six months, but have shut it down as of 2/1/2012. If you did not re-rent the property before that point, it has either been reclaimed (funzones) by "there_hoods" or is now available (houses) in world on a first come, first served basis.

All the old properties have been restored in New There. If you feel something is missing, please let us know by email to feedback@thereinc.com

Yes and no. The neighborhood is not automatically re-created, but the location is still reserved for its leader. If you're ready to resume your mantle of hood leadership, please send an email to 'feedback@thereinc.com' with the subject: "I am a hood leader that is ready to resurrect their hood" and include whatever info you can to help identify the hood in question. This email MUST come from the 'landlord' of the hood, who MUST have recreated their landlord avatar. Be sure to include the landlord avatar name in the body of your email. We generally restore Hoods on Mondays (all pending hood requests are processed on Mondays, I mean).

No, your old, approved, designs from Old There will be migrated to New There as soon as you resurrect the original designer avatar, and have it re-join the Developer Program (in 'new' There). We do these migrations on Mondays..

No. This time around we need to control the ThereBux money supply. You are *not* allowed to sell ThereBux yourself. However, we will provide a system by which developers can monetize their sales (rather than just accumulating billions of ThereBux).

Short answer: yes. But depending on the nature of the ban, we might be able to review it at some future date.

Without a working, verified, PayPal account, you will not be able to pay.

No. Our guidelines are much as they were before. Michael's general rule of thumb is that if you would hesitate to do something on a busy new York street out of fear someone would punch your lights out (or arrest you), then it definitely is not ok in There. But we do expect adults to be able to resolve most of their own problems through constructive dialog (or by using the 'ignore' feature if you just can't stand a fellow member).

This could be a symptom of owning a Motorola SURFBoard modem (popular with cable modem ISPs) that needs to have its "IP Flood Detect" feature disabled. The Motorola implementation of this feature erroneously treats most incoming stream data as 'an attack' and its reaction to that attack is to just start throwing every other packet away. Turning it off will improve your internet experience considerably, not just for There.com

Generally this means your firewall (or other security software) feels the client program has changed (it just did!) and thus no longer benefits from the permission you previously granted to it. Most firewalls are smart enough to just ask you again, but some will wait for you to manually change the firewall settings (remove the old permission, then either add a new permission manually or run the client and hope to be challenged by the firewall again). If you can't figure out your firewall, you might achieve success by uninstalling and then re-installing the client.

Please send us an email to 'feedback@thereinc.com' with as many details as possible, but please do not forgot to include your avatar name in some prominent location in the email.