I am a Legacy Avatar returning home to There. How do I get my account back?

Go to www.There.com. Press the female or male button to get started making an Avatar in new There. For returning members, you will want to pick the same gender of your original Avatar. After choosing your Avatar hairstyle and clothing, when prompted use your OLD Avatar name and your OLD password to resurrect your past account in new There. The system will recognize that you are trying to reclaim your old Avatar and will recreate it to look just like you did the last time you logged out of our Virtual World back in 2010.

Is There still free to play?

Yes! You can resurrect your Legacy Avatar and log into the Virtual World There as a Silent Trial Account for FREE. We used to hold events called Free There Weekends, but FREE accounts are now available 24/7, every day of the year! As a Silent Trial your communication will be limited to text-chat with Phoenix Stars (New Member Helpers) and Staff members only. You can easily identify a Phoenix Star because they have a star in their nametag. Staff Avatars have the There logo icon in their nametag. Silent Trial members are born with a generic nametag like guest_1234567. When a Silent Trial Account spawns in Zona, they can see everyone on the Island, but they are not able to hear other people's Voice or see their chat bubbles. Only Staff and Phoenix Stars are able to see Silent Trial Account text-chat bubbles. Upgrade your membership so you can talk to everyone! A monthly Premium Membership Account comes with all the bells and whistles like Voice, Real Estate, decorating and more.

I've recreated my Avatar, but I can't seem to be able to log into the 3-D Virtual World.

You will need to verify your email address before you can log into the 3-D world. Go to your email account associated with your Avatar and click on the link to register your email. Once you are logged into the 3-D world you can go to your Profile settings and update your email address to a current email address that you would prefer to use. If you do not see the verification email, check your spam folder. Email addresses must be unique to each Avatar. No two Avatars can share the same email address.

I forgot my password and the forgot name or password feature says my Avatar doesn't exist!

The Forgot Name or Forgot Password tools are for brand-new Avatars only. If you are a returning member, these tools will not work for you. Legacy Avatars need to use the Help Me Remember Stuff tool to recover your account information.

I forgot my old password; my old email no longer works and I never set up a secret answer on my old Avatar.

Email Staff at feedback@thereinc.com with as much information about your Avatar as you can remember. We will try to do what we can for you, but for obvious reasons we must be able to adequately identify you were the original owner of the Avatar.

When I try to enter my old username and password to create my Avatar in new There it tells me my Avatar name is not available.

This means there was some form of moderation on your Avatar account in old There. It is our policy not to allow banned members from old There to establish their Avatars in new There. If you feel there was a misunderstanding about any moderations on your account, you can reach out to our Staff to review your case by emailing feedback@thereinc.com.

When I try to recreate my Avatar it says that it is already in use in new There.

It's been several years since new There has reopened. Are you sure that you did not forget about resurrecting your Avatar back in the early days? If your Avatar has been reclaimed, hopefully it was by you and not someone else. Search your email inbox for the Welcome to There email to see if you can find a record of recreating your Legacy Avatar account. Email Staff at feedback@thereinc.com and we will help you get things sorted out.

Please note, your old stuff does not automatically show up. Staff will need to migrate over all of your old possessions, skills and favorite places within a few days of resurrecting your Avatar. Please note, the manual migration of items by Staff can only be done on a weekday during business hours. If you recreate your old Avatar on a weekend and expect to log in and see all of your old stuff, you will unfortunately be disappointed to have to wait for a few days. We appreciate your patience and understanding.

Most of my items showed up in my inventory, but I seem to be missing a couple of things.

Our records show that a large number of possessions were transferred between Avatars during the days leading up to the closure of old There. Our experience in helping members resurrect their Avatars over the last several years is that people tend to forget which of their Avatars owned certain items. We have also noticed that members have forgotten how they came to possess some of their virtual goods. Possessions can only be migrated to their registered owner, not just to whomever had an item in their pocket at the time old There closed. For example, a vehicle that someone lent to you in old There does not belong to you.

I had an Alt Avatar in old There. Is there any way I can reclaim the virtual items on my Alt's inventory and transfer them to my Main Avatar's inventory in new There?

Yes, there are two ways you can accomplish this. The slow and tedious way to transfer virtual items from your Alt to your Main is to resurrect your old Alt Avatar, upgrade it to a Premium Membership Account so that the Avatar has the ability to Give and Trade. You will need log both Avatars in-world at the same time to to set up a Trade window to transfer the virtual goods over from your Alt to your Main Avatar. An easier solution to transferring virtual item inventory to your Main Avatar is to use the Claim Possessions tool. You do not have to log in your old Alt or purchase it a Premium Account or set up a long and tedious trade session if you use the Claim Possessions tool. Please note, once an Avatar has had its possessions claimed with the Claim Possessions tool, it can no longer be resurrected and logged into the 3-D world. If you want the virtual goods off of your old alt Avatar and you plan to log it into new There in the future, you should not use the Claim Possession tool. You must be logged into the 3-D world on your Main Avatar to start the Claim Possessions.

Read the (Returning Member FAQs) https://there.blog/returning-member-information/ for more information.